FatCow Web Hosting offers reliable shared web hosting service for a reasonable price. It has many great features that will help you get your website off the ground in no time at all. Today we will be an in-depth look at the customer support of FatCow.
FatCow offers many support features that are designed to keep your website building experience going smoothly. They have made their online help easy to use and user friendly. Not only do they have a “help desk” but support agents are available to call during business hours, and there is a live online chat feature as well.
FatCow Help Desk
FatCow’s Web Hosting help desk is divided into different sections:
- Knowledge Base- This guides you through FatCow’s tools and services.
- FAQ’s- This will answer many questions that you might get while building your website.
- Additional Resources-This has some Downloads of web authoring tools, links to helpful websites, and tips to help you with your web site.
- Tutorials-step by step instructions for absolutely everything that you may have to do while building a website and using FatCow services.
- Web Site Help- Website management related articles.
- Domain Help-Everything that you need to know about domains. There are many articles and links here.
- E-mail Help- Helps you set up email accounts.
If you cannot find what you are looking for in the Help Desk, you can submit a support request, and they will answer your questions.
FatCow Live Customer Support
If you need more help, then FatCow offers live help from support agents over the phone, and online chat. Although live support is not offered 24 hours a day, the hours that it is offered are pretty extensive. During the week, the hours are 6:00AM until 12:00 midnight. During the weekends, the hours are 8AM to 8PM. The support agents will guide you through anything that you need step by step.
Overall support offered by FatCow is very good. The help desk is very user friendly, and has a ton of information on a large variety of topics. The live support is offered over the phone, and the internet, and the support agents work for many hours every day.